Hospital Destination for Trauma Patients
The following patients are required to be transported to a State Approved Trauma Center:
- Patients who meet the Trauma Alert criteria as specified in the Osceola County EMS protocols
- Patients who meet the Trauma Gray criteria as specified in the Osceola County EMS protocols
To avoid a delay in definitive management, strongly consider transport to a trauma center if any of these are present:
- MCC rider separated from vehicle with significant impact
- Pedestrian/Bicyclist thrown, crushed, run over, or with significant impact
- Concerns for intoxication/impairment in the setting of trauma
Dispatch Procedures - Ground
In Osceola County, there are three ground advance life support emergency medical service providers: Kissimmee Fire Department (KFD), Osceola County Fire and Emergency Service (OCFES), St. Cloud Fire Rescue (SCFR). Requests for emergency services are dispatched through an enhanced 9-1-1 system. The enhancements allow the location and telephone number of the caller to be instantaneously displayed on the 9-1-1 call taker's computer screen at one of three primary Public Safety Answering Points (PSAPs). The caller's location (or cell site for cellular calls) determines which emergency answering point receives that particular request for emergency assistance. If the normally designated PSAP for that locale is busy, the call is automatically routed to an alternate answering point. Staffing for the primary PSAPs is provided by Kissimmee Police Department, Osceola County Sherriff’s Office and St. Cloud Police Department.
- The Primary PSAPs and their area of responsibility are:
- Kissimmee Police Department (KPD): all of the City of Kissimmee
- Osceola County Sherriff’s Department: all of unincorporated Osceola County
- St. Cloud Police Department: all of the City of St. Cloud
The 9-1-1 call taker relies on the address information provided by the caller as primary dispatch information, using the screen display only as secondary or backup information. The public safety call taker may also require a call back number. Generally, wireless phone calls provide the 9-1-1 system with the caller’s phone number and longitude, latitude coordinates, but the call taker still obtains location and call back numbers from all cellular callers.
Each PSAP is equipped with telecommunications devices for the deaf (TDDs). Every PSAP can also refer callers to AT&T's language line if in-house interpreters are not available.
Osceola County, Kissimmee and St. Cloud PSAPs have received specialized training in emergency medical dispatch.
- Unincorporated Osceola County, Kissimmee and St. Cloud: Requests for emergency medical assistance originating in these jurisdictions are dispatched within their respective PSAPs.
- Florida State Road Emergencies: Florida Highway Patrol (FHP) is a primary PSAP for *FHP cellular phone calls only. All PSAPs within the County can refer calls in their jurisdiction that jointly falls on FHP's territory.
- If a call is received requesting emergency medical assistance at any of PSAPs and it is determined the incident did not originate within their jurisdiction, the call can be transferred to the appropriate PSAP by pressing one button.
General public requests for emergency medical assistance
- The emergency medical dispatcher is responsible for providing prearrival medical instructions where appropriate, and obtaining the following information when answering all incoming phone lines, regardless of origin:
- Numerical address or intersection where ALS assistance is needed.
- Number of patients
- Other specific information according to emergency medical dispatch (EMD) protocols to include the extent and severity of reported injuries
- Verify address where assistance is needed
- Verify nearest cross street to address, particularly when address is showing nonunique status
- Verify call-back phone number (Obtain cellular call-back phone number wherever applicable)
- Scene hazards
In Osceola County, all emergency medical dispatch PSAPs have adopted the nationally recognized Medical Priority Dispatch System into their standard operating procedure to decide the appropriate level of response (personnel, equipment and vehicles) to send to a scene. While emergency medical dispatch caller interrogation algorithms are uniform across agencies, deployment practices necessarily vary because of differences in population distribution and emergency medical resources in the Osceola County trauma system.
Kissimmee, St. Cloud and Osceola County operate separate emergency medical services response systems. The emergency medical dispatcher of each will be responsible for:
- Dispatching all calls within his respective jurisdiction in priority sequence.
- Promptly acknowledging all radio transmissions, and maintaining appropriate response coverage.
- Tracking current unit status to ensure proper unit selection by the Computer Aided Dispatch (CAD) system. The closest available unit should be responded to a call for assistance. The CAD system will be the initial source of information for determining that closest unit. An available unit not in station may be considered for deployment. Examples of such circumstances can include:
- A unit "on the air" closest to the call will be responded over a unit that is in its station.
- The emergency medical dispatcher will refer to the jurisdiction's dispatch procedure for zoning, if appropriate.
Additional emergency response agencies will be used when necessary. All dispatch centers have access to emergency resources through radio communications if available, or by telephone if necessary, to request assistance. On-scene personnel must identify the emergency resources needed (i.e. additional ALS units, Fire Apparatus, Utilities, Law Enforcement)
For the efficient day-to-day operation of the Osceola County trauma system, formal and informal mutual aid agreements exist among the emergency medical transport services within Osceola County and between specific outlying counties to supplement equipment and personnel on an ad hoc basis. Depending on the severity and extent of an incident, a graduated approach for additional assistance is followed when local emergency medical response needs exceed the capacity of the requested ALS ground emergency medical transport service.
Dispatch Procedures - Air
There are five air ambulance services available to Osceola County: Air Care, Aeromed, First Flight, Bay Flight and St. Lucie County Sheriffs Air Rescue 1. Any recognized public safety responder on-scene can request a standby or launch of a helicopter to transport a potential trauma alert. This type of scene request may be relayed through the emergency medical dispatcher through that agency's own dispatch center to the air medical communication specialist.
- The assignment of the air medical agency is made by the emergency medical dispatcher according to the closest air medical service to the incident scene.
- If the closest service is not available the next closest service will be called
- The emergency medical dispatcher will be as specific as possible when contacting the air medical communication specialist by providing the following information:
- Location of incident to include numerical address cross-streets and if possible, GPS coordinates
- Radio frequency, contact unit name and ID# of the landing zone (LZ) commander
Adult & Pediatric Trauma Alert Procedure
- Assess the trauma patient and determine the need for transportation to the State Approved Trauma Center (SATC) using the adult or pediatric trauma criteria:
- A "Trauma Alert" is to be initiated immediately when an adult or pediatric trauma patient is determined to meet the adult or pediatric trauma alert criteria
- Patients meeting Trauma Alert criteria will be transported to the nearest available SATC
- All Trauma Alert patients 15 years of age or less will be transported to the State Approved Pediatric Trauma Center (SAPTC).
- Once a Trauma Alert has been initiated, contact the receiving facility and provide initial notification that a Trauma Alert patient will be transported, or is en route:
- Give agency name and unit number, paramedic/EMT number, incident location, brief description of injury and estimated time of arrival
- Be specific as to the actual Trauma Alert criteria when possible
- Use the term "Trauma Alert" to avoid any confusion
- When en route, the transporting crew will re-contact the SATC and provide a radio report, as outlined in the Radio Report Format section
- The transporting agency will provide a completed Patient Care Report to the hospital staff upon delivery of patient to the SATC, or other appropriate facility
- All medical care will be provided in accordance with condition specific protocols or Medical Control orders
- Trauma Alert patients may also be transported to the nearest emergency department (other than a State Approved Trauma Center) when the following conditions exist:
- Cardiac arrest on initial patient assessment following trauma
- Unmanageable airway emergencies
- Logistical failures that make transport to SATC impossible
Transport Mode
- The route (air or ground) that enables the patient to arrive at the trauma center in the shortest time shall be used
- Traumatic cardiac arrest is a contraindication to initiating helicopter transport
- An exception to this principle is when the arrest occurs during the transition of the patient to the helicopter (this may include transport in a ground unit to the landing zone)
Central Florida State Approved Trauma Centers
Trauma Center |
Level |
Location |
Orlando Regional Medical Center
(Recognized Regional Burn Center) |
Level I |
Orlando |
Arnold Palmer Children’s Hospital |
Level 1 Pediatric |
Orlando |
Tampa General Hospital
(Recognized Regional Burn Center) |
Level I |
Tampa |
Osceola Regional Medical Center |
Level II |
Kissimmee |
Lakeland Regional Medical Center |
Level II |
Lakeland |
Holmes Regional Medical Center |
Level II |
Melbourne |
Lawnwood Regional Medical Center |
Level II |
Fort Pierce |
Emergency Interfacility Transfer of Trauma Victims
Patients may occasionally require emergency interfacility transfer from an outlying hospital to a State Approved Trauma Center (SATC). The decision to initiate this level of interfacility transfer is made by the treating physician at the outlying hospital, in coordination with the accepting physician at the SATC.
When this scenario arises, adhere to the following:
- Notify Medical Control as soon as possible on any request for Interfacility Transport
- Assess the patient upon arrival, but avoid unnecessary delays in transport
- Transport to the facility at which a physician has accepted the patient unless
- Operationally unfeasible
- There is no accepting physician
- During transport, the patient experiences unforeseen life-threatening events requiring immediate intervention (i.e. cardiac arrest, unstable airway)
In which case, the patient will be transported to the nearest most appropriate hospital
If EMS crew members have not received training on, and /or are not capable of managing devices or medications that must be continued during transport, an adequately trained care provider from the transferring facility must accompany the patient during transport
- If the hospital is refusing to send someone, contact medical control
Contact Medical Control for Additional Orders if Needed